🐾 Returns & Exchanges Policy

At Waggsie, your satisfaction (and your dog’s happiness) means everything to us. If for any reason you’re not completely happy with your purchase, we're here to help.

↩️ Returns

We accept returns on items that are:

  • Unused

  • In their original condition and packaging

  • Returned within 30 days of delivery

Please email support@waggsie.com to start your return — include your order number and reason for return. Once we receive and inspect the item, we'll process your refund promptly.

🔄 Exchanges

If you’d like to exchange an item for a different size or product, just reach out within 30 days of receiving your order.
Send us an email at support@waggsie.com with your order number and what you’d like to exchange, and our support team will guide you through the process.

❗ Please Note:

  • Return shipping costs are the responsibility of the customer unless the item arrived damaged, incorrect or stated in the product listing.

  • For hygiene reasons, certain items (like used bedding covers) may not be eligible for return.

  • If your item arrives damaged or faulty, please contact us immediately with photos, and we'll make it right — no questions asked.

💌 Questions?

If you’re unsure about anything, just get in touch! We're here to make the process as easy and stress-free as possible.

Thank you for trusting Waggsie — where tail wags come first!