đž Frequently Asked Questions (FAQs)
We get it â when it comes to your pup, only the best will do!
Here are the answers to our most commonly asked questions. If you canât find what youâre looking for, contact us here.
đś Product Questions
Q: What are Waggsie products made from?
Our calming dog bed covers are made from ultra-soft, high-quality plush fabric designed to help your dog feel safe, relaxed, and cozy. Theyâre durable, washable, and built to last!
Q: Are your covers machine washable?
Yes! Just unzip and remove the cover, then machine wash it on a gentle cycle with cold water. Let it air dry for best results â no tumble dryers, please.
Q: Will the calming cover fit my dogâs bed?
Each product page includes size recommendations by breed and weight. If youâre not sure, reach out to us and weâll help you choose the perfect fit.
đŚ Shipping & Delivery
Q: How long does shipping take?
Standard shipping takes 5â10 business days, depending on where youâre located and how busy we are. We pack each order with care!
Q: Do you offer tracked shipping?
Yes! Choose Premium Shipping (Tracked & Insured) at checkout and weâll email you a tracking number as soon as your order ships.Â
Q: Where do you ship?
We ship worldwide! If you're unsure whether we deliver to your area, just drop us a message.
đ Orders & Returns
Q: I made a mistake in my order â can I change it?
Email us at support@waggsie.com as soon as possible. If your order hasnât shipped yet, weâll do our best to update it.
Q: Whatâs your return policy?
We offer hassle-free returns within 30 days of receiving your order. The item must be unused and in its original condition. Visit our Returns & Exchanges Policy for full details.
Q: My item arrived damaged â what should I do?
Weâre so sorry to hear that! Please send a photo and your order number to support@waggsie.com and weâll get it sorted right away.
đ Other Questions
Q: Do you offer a guarantee?
Yes! All our products are covered by our Lifetime Tail-Wag Guarantee. If anything goes wrong that shouldnât, weâll replace it â no questions asked. Learn more here.
Q: Can I work with Waggsie as an ambassador or partner?
We love partnering with fellow dog lovers! Send us an email or DM us on socials to tell us about yourself.
Q: How do I contact you?
Easy! Head over to our Contact Us page or email us anytime at support@waggsie.com.
Still have questions? Weâre just a tail wag away. đ§Ą
Thanks for being part of the Waggsie family!
